Problem - Student gets stuck on the ChromEx loading screen, experiences problems when an exam is sent in or has difficulty logging out of ChromEx.
Solution 1 - Check internet connectivity in the classroom/school. Test connectivity with a backup source. (For example, a 4g router or a mobile hotspot)
Solution 2- Perform a factory reset on the affected Chromebook
Performing a factory reset on a Chromebook is a relatively simple. Follow the instructions below to guide you through the process (Please note, all information/data stored locally on the chromebook, including the current exam will be erased)
What you need to do
To factory reset your Chromebook:
- On the working computer (not the Chromebook with the error), install the recovery app.
- Open the app and follow the on-screen instructions to create the recovery media.
- Open the Chromebook you want to recover.
- If you have anything connected to this Chromebook (such as a mouse, SD card, or external hard drive), remove it.
- Enter recovery mode:
- If you have a Chromebook with a keyboard, press and hold Esc + Refresh , then press Power . Let go of Power. When a message shows on the screen, let go of the other keys.
- If you have a Chromebox or Chromebit, turn it off, press its recovery button, then press the Power button to turn it back on. To find the location of the recovery button, see the user manual.
- "Chrome OS is missing or damaged. Please insert a recovery USB stick or SD card."
- "Please insert a recovery USB stick or SD card."